Order Inquiries
What can I do if my service was cancelled by the operator?
If the service provider cancels your booked service, your order will be canceled and you will receive a refund.
We're sorry to hear that if the service provider has not canceled your order. Get in touch with mediQ's Customer Support though WhatsApp. and we'll do our best to make it right.
Please provide us with the following information to help us resolve your inquiry more quickly. Full name (the same name used for the booking) Your booking reference ID (looks like: ABC123456) service name Any relevant supporting documents (notices from the merchant, pictures from the service venue, etc).
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Other related FAQs
Can I get a refund on my booking if I was late to the service?
Sorry, the service provider will not be able to wait for any latecomers. Please arrive early or be on time for your service.
If you are delayed due to unforeseen circumstances, please contact the service provider directly.
Please note that refund requests due to late arrival cannot be processed unless unforeseen circumstances occur. In this case, you can contact us via WhatsApp.
Please check the Terms and Conditions section of the service page for details of the cancellation policy.
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