Order Inquiries
What does "Conditional cancellation" mean?
Activities with "conditional cancellation" can be cancelled as long as certain conditions are met.
If you meet the requirements, please contact us through the WhatsApp. Just go to the order page, select the order in question, and click on the WhatsApp chat icon.
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Other related FAQs
Can I amend my booking details?
Please review the service policy to see if changes to this service order can be made. You can change the order information (such as participation date, customer information, special requests, etc.) for booking specific services through the following steps:
- Go to order page
- Find the order you wish to change and select "Change Order"
Want more assistance with changing your order? You can contact us via WhatsApp.
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Will I get an updated voucher after my booking has been amended?
Yes. After your request has been confirmed, you will receive an updated email with your amended booking details.
You will not be able to use your previous email to participate in this service. Please make sure to use the correct email during your booking to avoid disappointment.
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Will my mediQ promo codes be refunded if I cancel my service?
Whether the coupon can be refunded depends on individual circumstances and the reason for the refund.
To apply for a refund, you can contact us via WhatsApp.
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